on board. But I knew it could not be arranged as this route is always full loaded.
2. Your gate agent at LAX SUCKS. The particular name Karolina, was rude and with very bad attitude. OK, I understand she might not be helpful with a full loaded flight, but her poker face and no value attitude made me annoying. I AM a paid customer not a beggar to beg for a seat! Be polite and smiling even you could not help!
In fact, just before boarding, your online CS told me that there is a vacant aisle seat 40D that I could ask the gate agent or attendants onboard. But of course after I boarded, that seat was taken. It makes me wonder if there is a conspiracy that when I asked the such Karolina, the seat was actually available but she just refused to help, and then later the seat was assigned to others.
I understand you outsource gate agents overseas for cheaper cost, but an up-to-expectation service level have to be managed.
I have asked your CS to file complaint to thi
…。。